Before any visit

Clear the space of small items as far as you can
Put away valuables, glassware and ornaments
Make sure water and electricity are available
Arrange a place for the team’s vehicle to park
Tell us if there is a baby, a pregnant woman or anyone with a breathing condition
Tell us if there is a pet and where it will stay
Have a responsible adult present for the handover

Home cleaning

Put clothes and personal items away
Take out the kitchen rubbish
Clear worktops and tables
Tell us about any delicate surface (natural marble, polished wood)

Sofa or rug cleaning

Remove extra cushions and throws
Clear what is under the sofa and rugs
Point out the stains that matter to you
Look for the care label under the sofa, if there is one

Tank cleaning

Provide safe access to the roof or the tank room
Check that the pump and float valve work
Tell us the tank’s approximate capacity and type
Provide a clean water source for rinsing

Pest control

Put away uncovered food and cover what remains
Remove children’s toys and pet items
Empty the space under sinks and kitchen units
Do not move mattresses between rooms before the visit (for bed bugs)
Plan somewhere to spend two to four hours after spraying

AC maintenance

Clear the space beneath the unit
Move nearby furniture or cover it
Tell us the number and type of units

You do not need to buy any product or equipment. The team arrives with everything it needs; if anyone asks you to buy products before the visit, ask why.

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